Warranty/Service Plans/Training

Since ultrasound machine is sophisticated machinery, it is important to make sure that maintenance and repairs are considered in the overall value proposition. Most new ultrasound machines comes with normal warranties; one year is the most common but may have a 3-5 service agreement added on to the price. There are some very good, national, non-OEM service organizations that can offer comprehensive service agreements for all pre-owned ultrasound equipment.  Before you sign on the dotted line, make sure you understand exactly what will be covered and how. Are the transducers covered if you drop them, are there any limitations on the coverage. You don't want to find out after the fact that you only thought you had coverage.


Unless you and your staff are already proficient in the operation of your new ultrasound machine, you'll want to make sure that training is part of the overall package. Application training may only involve what we call “knob-ology” which is getting the sonographers up to steam on what knobs and buttons do what on a specific ultrasound system. If you are making the jump to a more sophisticated pre-owned ultrasound system, more detailed application training may be required. Make sure to understand what training needs are, both initially and on an on-going basis.